If you have to call SMART Technical Support for software assistance, one of the first questions you will be asked is "What version of SMART software are you running?" Check this by running SMART Notebook, going to the Help menu and pulling down to choose "About SMART Notebook..."
In the "About SMART Notebook" pop-up window, click on the "Technical Support" tab to see which version you are running. In this example, we are running 9.5.xx.5, showing that it's version 9.5, service pack 5. If you are using an earlier version of 9.5, you must uninstall SMART Board Software (exit out of all SMART software, including the SMART Board Tools in the System Tray, then go to the XP Control Panel to "Add or Remove Software"). Then reinstall the new service pack 5 AND the NEW version of the Essential Educators gallery. It's technically possible to do the upgrade WITHOUT removing the old software, but your SMART Board software install may be unreliable.
Download the current version of SMART Board software for PC (Service Pack 5) or Mac (Service Pack 4)from SMART's website. For multiple installs, copy the PC InstallShield files to a CD (both the Gallery and Essential Educators will fit on one CD). For the quickest multiple install, copy these files to a 1.0 GB USB thumb drive. A computer reads the thumb drive much faster and the install takes less than 5 minutes from a USB thumb drive, vs. more than 10 from a CD.
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